Frequently Asked Questions

Welcome to Made You Smile! Below are answers to some common questions about shopping with us. If you have additional inquiries, feel free to contact us at support@madeyousmile.store

1. Orders and Payments

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, and Shopify Payments. All payments are securely processed.

Q: Can I change or cancel my order after it has been placed?
A: Unfortunately, we cannot guarantee changes or cancellations once an order is placed. However, please contact us as soon as possible at support@madeyousmile.store, and we will do our best to assist.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Use the provided link to track your package.

2. Shipping

Q: Where do you ship to?
A: We ship to most locations worldwide. If you’re unsure whether we ship to your country, please contact us.

Q: How long does shipping take?
A: Shipping times vary depending on your location. Estimated delivery times are provided at checkout.

Q: How much does shipping cost?
A: Shipping costs depend on the destination and shipping method selected. These will be calculated and displayed at checkout.

Q: What should I do if my order hasn’t arrived?
A: If your order hasn’t arrived within the estimated delivery time, please check your tracking information. If you still need help, contact us at support@madeyousmile.store.

3. Returns and Refunds

Q: What is your return policy?

At Made You Smile, all sales are final. Unfortunately, we do not accept returns or exchanges on any items.

Damages and Issues
We take great care to ensure your order arrives in perfect condition. If you receive a defective, damaged, or incorrect item, please contact us immediately at Support@madeyousmile.store so we can evaluate the issue and make it right.

Non-Returnable Items
Due to the custom and personalized nature of our products, we cannot accept returns. If you have any concerns or questions about your order, feel free to reach out to us, and we’ll do our best to assist you.

Thank you for understanding and for supporting our business!

4. Products

Q: How do I know what size to order?
A: Please refer to the size chart provided on each product page. If you’re unsure, contact us for assistance.

Q: What should I do if I receive a damaged or defective product?
A: If your item arrives damaged or defective, please contact us immediately at support@madeyousmile.store with photos of the issue. We’ll work with you to resolve the problem.

5. Account and Privacy

Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save your preferences for future purchases.

Q: How do you protect my personal information?
A: Your data is protected using industry-standard encryption and is handled according to our Privacy Policy. We do not share your personal information with third parties without your consent.

6. Contact Us

Q: How can I reach customer support?
A: You can contact us via email at support@madeyousmile.store. We aim to respond within 24-48 hours.

Q: What are your business hours?
A: Our customer support team is available 10am-10pm EST.

Thank you for choosing Made You Smile! We’re here to make you smile with every purchase.

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